Terms and Conditions

1. About These Terms

These Terms & Conditions outline the agreement between you (“the client”) and Delight Sphere Safaris (“the company”). By making a booking or payment, you confirm that you have read, understood, and accepted these terms on behalf of yourself and all travelers included in your booking.

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2. Booking Process

• All bookings must be made in writing (email, website, or official messaging channels).
• A reservation is only secured after receipt of the required deposit and written confirmation from the company.
• The lead traveler is responsible for ensuring all group members are aware of and agree to these terms.
• We reserve the right to decline or cancel a booking at our discretion prior to confirmation.

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3. Payments

• A deposit (typically 30%–50%) is required to secure your booking.
• The remaining balance must be cleared before the travel start date, as advised at booking.
• Bookings made close to the travel date may require full upfront payment.
• Payments should be made using approved methods such as bank transfer or card payment.
• Any transaction or bank charges are the responsibility of the client.

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4. Pricing & What’s Included

• All prices are provided based on the itinerary and services agreed at the time of booking.
• Inclusions may cover accommodation, transport, park fees, and guiding services where specified.
• Items not listed (e.g., visas, flights, tips, drinks, optional excursions) are excluded unless clearly stated.
• Prices may be adjusted before confirmation due to changes in fuel costs, park fees, taxes, or exchange rates.

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5. Tour Packages & Safari Services

• Itineraries are carefully planned, but flexibility is sometimes necessary due to weather, wildlife movement, road conditions, or park regulations.
• The company may adjust routes, accommodations, or schedules when required, while ensuring comparable standards.
• Clients are expected to follow guide instructions for safety during all safari and tour activities.

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6. Flight Bookings

Where the company assists with flight reservations:

• Flight tickets are subject to the airline’s own rules, including cancellation and change policies.
• Once issued, tickets may carry penalties for changes, name corrections, or cancellations.
• Delight Sphere Safaris is not responsible for airline delays, schedule changes, or cancellations.
• Clients must ensure that names provided match passports exactly.

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7. Visa Assistance

• Visa support is offered as a facilitation service only.
• The final decision on visa approval rests solely with the respective embassy or immigration authority.
• The company is not liable for visa denials, delays, or incorrect information submitted by the client.
• Clients are responsible for providing accurate documentation and meeting all visa requirements.

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8. Cancellations by the Client

All cancellations must be submitted in writing. Charges will depend on how close the cancellation is to the travel date:

• Early cancellations may incur minimal administrative fees
• Mid-range cancellations may attract partial charges
• Last-minute cancellations may result in significant or full loss of payment

Some services (such as flights or hotel bookings) may be non-refundable or subject to third-party penalties.

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9. Changes Requested by the Client

• Requests to modify travel dates, names, or services are subject to availability and supplier policies.
• Additional costs may apply depending on the nature of the change.
• Some services (especially flights) may not allow changes after confirmation.

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10. Cancellations or Changes by the Company

We may need to modify or cancel arrangements due to circumstances such as safety concerns, operational issues, or events beyond our control. In such cases:

• Suitable alternatives will be offered where possible, or
• A refund will be processed after deducting any non-recoverable costs already committed to suppliers.

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11. Travel Insurance

Clients are strongly encouraged to arrange comprehensive travel insurance before their trip. This should ideally cover:

• Medical emergencies
• Trip cancellations or interruptions
• Loss or theft of personal belongings

The company does not accept responsibility for losses that could be covered by insurance.

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12. Health & Travel Requirements

• Travelers must ensure they meet health requirements for their destination, including vaccinations if required.
• Any medical conditions that may affect travel should be disclosed in advance.
• It is the client’s responsibility to carry valid passports and necessary travel documents.

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13. Responsibility & Liability

• Delight Sphere Safaris coordinates services provided by independent suppliers such as hotels, airlines, and transport providers.
• We are not liable for delays, injuries, losses, or damages caused by third parties or circumstances outside our control.
• Participation in tours, safaris, and activities is voluntary and at the client’s own risk.

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14. Conduct During Travel

• Clients are expected to behave respectfully towards guides, staff, and fellow travelers.
• Any damage caused to property or equipment will be charged to the responsible client.
• The company reserves the right to withdraw services without refund in cases of misconduct.

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15. Complaints & Feedback

• Any issues during the trip should be reported immediately to allow resolution on the spot.
• Formal complaints should be submitted in writing within a reasonable time after the trip.

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16. Force Majeure

We are not responsible for disruptions caused by events beyond our control, including but not limited to natural disasters, political instability, pandemics, or government restrictions. In such cases, refunds will depend on recoverable costs from service providers.

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17. Governing Law

These Terms & Conditions are governed by the laws of Kenya. Any disputes shall be resolved under Kenyan jurisdiction.

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18. Acceptance

Payment towards any service confirms acceptance of these Terms & Conditions.

✅ Acceptance

By making a payment, you confirm that you accept these Terms & Conditions.